Shop Policies
✰ Refund & Return Policy ✰
We do not accept returns, exchanges, refunds, or cancellations. However, please contact us if you experience any problems with your order.
Lilac Diesel Nails takes full responsibility for any production mistakes. If we send you the wrong set, size, or color, we will gladly issue a refund or send you a new set at no additional cost. Before leaving a negative review, please consider reaching out to us first.
We do not accept cancellations or replacements for sizing or length issues. Ensure your shipping address is correct, as we cannot change it once the order has been shipped.
✰ Measurements ✰
Please measure your nails and find your size using our picture guide. We can customize sizes upon request—just provide your nail measurements in millimeters or your nail tips number and shape, and we will process your order accordingly without extra charges.
If you are unsure about the size or length, please message us. We do not accept cancellations or replacements for sizing or length problems or mistakes. If you are uncertain about your measurements, opt for a larger size as you can always file them down later.
✰ Sale Purchases ✰
We do not accept returns, exchanges, refunds, or cancellations on purchases made during sales.